Millbrook Healthcare Group, specialist providers of wheelchair services and mobility equipment across the UK, will provide wheelchair services across Surrey from 1 July 2020.

This follows a joint procurement process by six Clinical Commissioning Groups (CCGs) across Surrey (led by NHS Surrey Downs); NHS East Surrey, NHS Guildford and Waverley, NHS North East Hampshire and Farnham, NHS North West Surrey, NHS Surrey Downs and NHS Surrey Heath Clinical CCGs; the NHS organisations in charge of planning and buying wheelchair services for people across Surrey.

Following a competitive tender process earlier this year, the CCGs will now work closely with the current service providers to ensure a smooth transition (led by NHS Surrey Downs CCG), to ensure all patient records are carefully and confidentially handed over to Millbrook Healthcare so they deliver can a service that continues to support the independence of people using wheelchairs from July.

A broad range of wheelchair service users, carers and clinicians from across Surrey were involved in designing the new provision of service, with the new single provider bringing a fully integrated care model and personalised service ensuring that clinical assessments, repairs and maintenance, delivery and collection, specialist seating and ongoing support are all provided through one organisation and single point of access for clients.

Matthew Tait, Joint Accountable Officer for Surrey Heartlands CCGs said: “The CCGs have worked in partnership with a wide range of stakeholders, including the voluntary and community sector, to hear from and work with people who use wheelchair services, carers and families in Surrey, over the course of this process.

“Their advice, views and suggestions on how we can improve this service to meet their needs has been invaluable in developing a new service specification, and both Millbrook and the CCGs are very keen for their ongoing involvement in the process to ensure our wheelchair service continually meets the expectations of service users and carers. I’d like to thank everyone who’s been involved in the process, it is down to this hard work that we will be in a position to launch a new service that will maximise the independence of those who use wheelchairs”.

Clare Burgess, Chief Executive of the Surrey Coalition of Disabled People said: “Surrey Coalition of Disabled People have been involved throughout the design and procurement of the new wheelchair service for Surrey. Our members helped to design the specification for the new service which will bring a more timely, efficient and better quality service to people in Surrey”. 

For more information about the new service provider and to read updates on the transition in the new year, visit www.surreydownsccg.nhs.uk/get-involved/have-your-say/wheelchair-services-procurement.