The Guildford and Waverley ICP (Integrated Care Partnership) recently hosted a ‘WhoseShoes?’ workshop at Milford Hospital, focused on patient experience.

WhoseShoes? is an engaging approach designed to help staff see care through the patient’s eyes, using a series of thought-provoking exercises and scenarios, including playing a board game which provides different scenarios from different perspectives, designed to encourage discussions and empathy.

In short, a dice is rolled and if you land on a coloured footprint, you pick up a card according to the colour of the footprint. The card is read aloud, which provides a scenario for discussion with key points and ideas recorded. All scenarios that make up the game are real, these scenarios have happened and it’s all about the conversations on how we learn from it!

Darzi Fellow, Fran Rawlings, facilitated the event and said: “We focused on improving patient experience. We learnt together about improvements we can make to our services and I am so pleased that I had the opportunity to do this! A big thank you to everyone who helped make this happen”.

The group rounded off the day by making and sharing pledges to improve patient experience.  Following the event, the facilitators will be meeting to agree how they can help support people to fulfil the pledges made on the day.  See the chat on Twitter.